SHIPPING & RETURNS
All orders placed by 5pm (PST) will go into production next business day. Allow 1-3 Business Days for production time. All orders will be shipped on day production is complete and customers will be notified at that time.
Shipping to US Destinations
Angie Lucia Designs offers free standard shipping for all US orders. We ship our products by UPS & USPS. Orders will not be shipped or delivered on weekends and holidays. Shipper will be determined on size and weight of package or order. If you require your order to be expedited in a faster shipping options or would like to add tracking to your order, please message designer for cost.
For orders under 1Lb:
USPS First Class: Estimated Delivery 2-7 Business Days - No Tracking Included
Orders over 1lb:
USPS Priority: Estimated Delivery 2-3 Business Days
UPS Ground: Estimated Delivery 2-5 Business Days
Shipping to International Destinations
We currently do not offer shipping outside the US at this time for physical products.
Angie Lucia Designs will not be liable for damages or losses sustained during the delivery of your order. Angie Lucia will not be responsible for packages not signed as damaged upon receipt.
Refused or Undeliverable Packages
Customers will be charged a service fee and freight for:
Any refused package
Undeliverable packages due to incomplete address, no signature on file, or no recipient at the ship-to address
Re-shipment of packages that are returned to us
Return & Exchange Policy
Due to the nature of my products, returns will only be granted on physical products that are received damaged, defected or missing items. All Custom and/or personalized items are not eligible for returns. If you have any issues with any product purchased in my shop, please reach out to me through the website or by email at email@example.com. We will try and help you with your issue the best we can. All return requests must be submitted within the time frames below:
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.