SHIPPING & RETURNS

Shipping Policy

Production Time

All orders  placed by 5pm (PST) will go into production next business day.  Allow 1-3 Business Days for production time.  All orders will be shipped on day production is complete and customers will be notified at that time. 

Shipping to US Destinations

Angie Lucia Designs offers free standard shipping for all US orders. We ship our products by UPS & USPS.  Orders will not be shipped or delivered on weekends and holidays.  Shipper will be determined on size and weight of package or order. If you require your order to be expedited in a faster shipping options or would like to add tracking to your order, please message designer for cost.

For orders under 1Lb:

USPS First Class: Estimated Delivery 2-7 Business Days - No Tracking Included

Orders over 1lb:

USPS Priority: Estimated Delivery 2-3 Business Days

UPS Ground: Estimated Delivery 2-5 Business Days

Shipping to International Destinations

We currently do not offer shipping outside the US at this time for physical products.

Delivery Disclaimer

Angie Lucia Designs will not be liable for damages or losses sustained during the delivery of your order. Angie Lucia will not be responsible for packages not signed as damaged upon receipt.

Refused or Undeliverable Packages

Customers will be charged a service fee and freight for:

  • Any refused package

  • Undeliverable packages due to incomplete address, no signature on file, or no recipient at the ship-to address

  • Re-shipment of packages that are returned to us

Return & Exchange Policy

RETURNS
Due to the nature of my products, returns will only be granted on physical products that are received damaged, defected or missing items. All Custom and/or personalized items are not eligible for returns.  If you have any issues with any product purchased in my shop, please reach out to me through the website or by email at angieluciadesigns@gmail.com. We will try and help you with your issue the best we can. All return requests must be submitted within the time frames below:

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

ANGIE LUCIA DESIGNS

SHOP HOURS

Open Daily

CUSTOMER SERVICE HOURS

Mon - Fri: 8am - 5pm (PST)

DESIGN HOURS

Mon - Fri: 10am - 2pm (PST)

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