FAQ

Frequently asked questions

How long do custom orders take?


Timeframe for custom requests will soley be dependent on the details provided by the customer. All orders will be scheduled to start production (the design process) the following business day given that ALL details and images have been provided for the project entailed. Production will not start if any details are missing from the order. Once production begins, you will recieve a proof for approval within 1-2 additional business days. If Rush Order is requested, the production rules still apply. If all the details and images are provided for the Rush Order, your proof will be provided for you within 1 business day. Business days are considered to be Monday through Friday between the hours of 8am to 2pm (PST). Any revisions requested during the process will add a business day to the time frame.




Can I change the wording on any design?


Ofcourse! Anything created can be customized to suit your needs. On all inviations and photocard designs, personalization is included in the cost of the design, given the space permits it. On all other designs, there will be an additional cost to personalize the items which will be indicated in the listing itself. If there is a product that you would like personalized that does not indicate a custom fee, please let me know and I will be happy to provide that for you.




Can I change the colors of any design?


You bet!! As with the wording, most listings will have an idication of fee if, its not included in the cost of the design. Some listings include a color change of up to 2 colors and some listings include more than one color option. If you don't see an option for color change, please don't hesitate to let me know and I will be happy to provide that for you.




Can I change the layout of any design?


Anything at all can be changed in every single design listed. However, any changes made to the main design provided will be considered a custom request. Custom Requests start at $15 depending on the scope of changes and go up in price based on how extensive the new design entails. Please email me at angieluciadesigns@gmail.com to discuss the project you are intersted in.




For Photo Cards, Can I add or remove photos in the collage designs?


Yes!! Any photo card design can be modified accordingly so long as space permits and does not change the base of the design. Please note the more photos added to an already existing design the more other elements may need to be removed in order for it to work. Custom Designs are always available for photo card.




How come you don't offer refunds on digital goods?


Unfortunately, due to the nature of digital goods, there is no way to return those products back to me once they have been delivered/emailed to you. All digital products are either instant or require custom proofing prior to be delivered, therefore, will not be sent to you unless you have authorized to recieve them. All custom orders are sent to you for spelling errors and layout approval prior to being released. Any changes needed after approval and being released will be considered a new custom order. It is highly reccomended to carefully proof your order as no changes will be allowed once they have been sent to you.




I didn't notice you misspelled a word until after you released the files, Can I get that fixed?


Because I provide you with proofing prior to file or print release, I can not make any other changes to your order once they have been released. It is highly reccomended to thoroughly look over your proofs prior to approving to ensure that no further changes will be needed once you recieve the files.




I didn't realize the product was digital and I was expecting a physical product, Can I get a refund?


If you purchased a custom digital product, you have til the end of that business day to cancel the order. Custom digital products go into production the following business day (given all details are provided) so once production begins, your order will no longer be eligible for cancellation. If you purchased a digital product thats available for instant download, you will not be able to cancel, as that product has already been delivered to you upon purchasing. If you need assitance on how to use your digital product, I will be more than happy to assist you and provide you with the resources you will need in order to print and get the use out of your digital product.




How long does it take for items to be shipped?


Production time takes anywhere from 1-3 business days. Products are shipped immediately at the completion of production and are shipped either UPS or USPS First Class. Neither otpion is a guaranteed time frame for shipping. Tracking is only available for order over a pound. Please note that due to Covid-19 there have been extreme delays in some of the shipping options. I will do my best in getting my orders out in a timely manner and ensure that I will provide you will updates of production and ship date. Once orders have been dropped off or picked up by the shipper, I will no longer have any control over how long the order will take to get to you. If you have any issues with your shipment once its in transit and are not getting any help from the shippers, please do not hesitate to reach out to me. I will be happy to reach out to them for you to find out any information I can in getting your product to you.




Can you create/design/make anything?


Yes! Anything can be designed or hand crafted for you, with the exception of licensed designs or characters. Unfortunately due to copyright laws and licensing issues, I am legally not allowed to create anything unless it's my own design from scratch. If you have any questions at all regarding custom designs, please do not hesistate to email me at angieluciadesigns@gmail.com to see if it is something I can create for you!





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Mon - Fri: 8am - 5pm (PST)

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Mon - Fri: 10am - 2pm (PST)

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